Privacy Policy for Fractal Frosting
At Fractal Frosting, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you engage with our site and services.
1. Information We Collect
We collect various types of information to provide and improve our bespoke celebration cakes, geometric pastry designs, custom patterned cookies, mathematically inspired dessert art, event catering, and baking workshops.
- Personal Identification Information: This includes your name, email address, postal address, and phone number when you place an order, make an enquiry, subscribe to our newsletter, or register for a workshop.
- Order Details: Information related to your custom cake, pastry, or cookie designs, artistic preferences, event dates, dietary requirements (e.g., allergies, intolerances), and payment details.
- Communication Data: Records of your correspondence with us via email, phone, or our online forms.
- Technical Data: Information about your device and how you interact with our online platform, such as your IP address, browser type, operating system, referral sources, and pages visited. This is collected through cookies and similar technologies.
2. How We Use Your Information
We use the collected information for various purposes, primarily to fulfill our services and enhance your experience with Fractal Frosting:
- To Provide Services: Processing your orders for bespoke cakes, pastries, cookies, and dessert art; delivering event catering; and managing your participation in baking workshops. This includes communicating about your order status and preferences.
- To Enhance Your Experience: Personalizing your experience on our site by showcasing designs that might be of interest to you and remembering your preferences.
- For Communication: Responding to your inquiries, providing customer support, and sending you updates regarding our services, promotions, or workshops if you have opted in.
- For Internal Operations: Managing our business, improving our online platform, conducting data analysis, identifying usage trends, and ensuring the security of our services.
- For Legal Compliance: Complying with applicable laws and regulations, resolving disputes, and enforcing our agreements.
3. Sharing Your Information
We do not sell your personal data to third parties. We may share your information with trusted third parties under specific circumstances:
- Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., payment processing, website hosting, delivery services). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
4. Your Data Protection Rights
In accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have specific rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- You can exercise these rights by contacting us using the details provided below. We will respond to your request within one month.
5. Data Security
We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption, and access controls.
6. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts.
- What are Cookies: Cookies are small data files placed on your device. They allow a website to "remember" your actions or preferences over time.
- How We Use Them: We use both session and persistent cookies to operate our site, understand how you interact with our content, improve site functionality, and provide relevant information about our mathematically inspired products.
- Managing Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Fractal Frosting
17 Pi-lane,
Unit 2B,
Wellington, Wellington Region, 6011
New Zealand